Your Questions, Answered

  • No. All sales are final. Refunds are only issued in cases of a verified company error reported within 48 hours of delivery.

    • Receiving the wrong item

    • Receiving a defective product

    Video proof is required.

    • Processing: 2–3 business days

    • Shipping: 3–5 days

  • Orders cannot be canceled once processing has begun.

  • No. Please review your order carefully before checkout.

  • Yes. However, all custom-colored wigs and upgrades are final sale.

  • Due to lighting, screen settings, and handcrafted variation, slight differences may occur.

  • Yes. We offer Buy Now, Pay Later options - Klarna and Afterpay at checkout.

  • We are not responsible for incorrect addresses provided at checkout.

  • 📧 info@sparkleconnects.com